ProtectMyCalls

This text is under legal review and may change. Last updated: 2026-11-11.

ProtectMyDataSolutions — Terms of Service

Applies to: all ProtectMyDataSolutions products (defined below)

1. Who we are

ProtectMyDataSolutions is the product family operated by ADVANCED CREATIVE AI TECHNOLOGY - FZCO ("ACAI Technology", "we", "us", "our"), a company registered in the IFZA free zone under licence number 6255, at IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates.

General company contact: info@acai-technology.com. Support and legal notices for the ProtectMyDataSolutions products: support@protectmydatasolutions.com.

2. The products these Terms cover

These Terms apply to all of the following products and their websites, apps, browser extensions and clients:

Where a product has its own additional terms, those apply on top of these Terms. If there is a conflict, the product-specific term wins for that product.

3. Accepting these Terms

By creating an account or using any product, you agree to these Terms. If you do not agree, do not use the products.

4. Your account and your 12-word recovery key

Most products let you sign up without an email address or phone number. You create an account with a password and a 12-word recovery key.

You are responsible for keeping your password and your 12-word recovery key safe. The 12-word key is generated on your device and is never sent to us.

Because the products are designed so that we cannot read your content or recover your key, we cannot reset your password, recover your 12-word key, or restore access to your account or your content if you lose them. If you lose the key, the access and the data are lost permanently. Keep a safe backup of your 12-word key.

The Partner/Referral portal requires an email address.

5. Who may use the products (eligibility and age)

You must be at least 13 years old to use the free products (such as ProtectMyMail, ProtectMyCalls, ProtectMyConference and the base tiers). If you are younger than the age of digital consent in your country (in the EU this is usually 16, and 13 to 15 in some countries), you may only use the products with the consent of a parent or guardian.

You must be at least 18 years old, or the age of majority in your country, to buy a paid plan (such as Pro or Business) or to use Verified ID, because these involve a payment contract and, for Verified ID, an identity check. A minor may use these only through a parent or guardian who agrees to these Terms and makes the payment.

The School Learning Platform is intended for schools and students; schools and guardians handle consent for pupils there.

You may not use the products if the law where you are, or applicable sanctions or export rules, prohibit it.

6. Acceptable use

You agree not to use the products to break the law, to infringe anyone's rights, to send spam or malware, to harass or abuse others, to share illegal content, or to attack, overload or probe the services. You are responsible for the content you send, store or share, and for the people you invite.

Because calls, messages and files are end-to-end encrypted, we cannot see your content and we do not monitor it. This means we rely on you to use the products lawfully. If we receive a valid, specific report or legal order, we will act on the limited information available to us, which may include suspending an account.

7. Encryption and our zero-knowledge design

Calls, video, screen sharing, chat, messages and files are end-to-end encrypted. We cannot read, hear or decrypt them. We do not have your keys.

This design protects your privacy. It also means we cannot recover your content, cannot moderate the content of your private communications, and cannot help a third party read them.

8. Paid plans, prices and payments

Some products or tiers are paid, for example a Pro or Business plan, the paid ProtectMyConference tier, the ProtectMyPersonalID ID Vault, and Verified ID. Current prices are shown on the relevant product website.

Payments are handled on the website by our payment providers: Stripe for card payments and NOWPayments for cryptocurrency (such as USDT, USDC and BTC). We do not store full card details.

For privacy, some products use blind signatures so that your payment is not linked to your encrypted identity or address. This means we can confirm that a plan is paid without linking the payment to your content.

Prices may include or exclude taxes depending on your location; any taxes required by law are added at checkout.

Subscriptions renew automatically for the same period unless you cancel before the renewal date. You can cancel at any time in your account on the website; you keep access until the end of the paid period.

9. Refunds and cancellation

If you are a consumer in the EU or in another country with an equivalent right, you may withdraw from a purchase within 14 days, unless you asked us to start the service immediately and it has been fully performed, in which case the right may not apply.

Outside those cases, paid plans are non-refundable once the period has started. Cryptocurrency payments are non-refundable. A Verified ID check is non-refundable once the identity check has been carried out, because the service has then been performed.

10. Product-specific terms

MyProtectedVPN: you may use the VPN only for lawful purposes. Our no-logging practices are described in the Privacy Policy. A plan allows a limited number of devices (for example five).

ProtectMyFiles: the e-signature feature and the blockchain anchor provide integrity and timestamp evidence (they prove a file existed and was not changed). They are not, by themselves, a qualified or legally certified electronic signature, and they do not guarantee legal validity or admissibility in any particular country. Where a qualified signature is required, it must be provided through a qualified trust service. You are responsible for checking what your use case requires.

ProtectMyPersonalID: the identity health check is informational and is based on third-party breach data; it is not a guarantee that your data is or is not exposed. The ID Vault stores only a cryptographic fingerprint; it is not a legal proof of identity. Verified ID is carried out by an accredited third-party verification partner; a Verified ID credential does not guarantee that any third party will accept it.

ProtectMyMail: the extension adds encryption and sender verification to a mailbox you already use. Delivery of a secure link depends on the recipient and their mail provider.

Partner/Referral portal: participation, commissions and payouts are governed by the separate partner terms you accept when you join.

11. Third-party services

The products rely on third parties, including payment providers (Stripe, NOWPayments), an identity verification partner (for Verified ID), hosting and content delivery (Cloudflare), and email for support. Their own terms and privacy notices apply to their part of the service.

12. Service status and availability

Some products are in beta or are early prototypes. We provide the products "as is" and "as available". We do not promise that a product will be uninterrupted, error-free, or fit for a particular purpose, to the extent the law allows. We may change, suspend or stop a product or a feature.

13. Disclaimers and limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, for loss of data that results from losing your 12-word key, or for the acts of the people you communicate with. Nothing in these Terms limits liability that cannot be limited by law (for example for death or personal injury caused by negligence, or for fraud).

14. Indemnity

You agree to cover reasonable claims that arise from your unlawful use of the products or your breach of these Terms, to the extent permitted by law.

15. Changes to the products and to these Terms

We may update these Terms. If a change is significant, we will give reasonable notice, for example on the website or in the app. If you keep using the products after a change takes effect, you accept the updated Terms.

16. Suspension and termination

You may stop using the products and close your account at any time. We may suspend or end access if you break these Terms or the law, or if we must for legal or security reasons.

17. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction, unless mandatory consumer law in your country gives you other rights.

18. Contact

Questions about these Terms: support@protectmydatasolutions.com. General company contact: info@acai-technology.com.

Last updated: 2026-11-11